Privacy Policy

Introduction

The purpose of this Privacy Policy Statement is to inform users of this website about the nature, scope, and purpose of the collection, processing and use of personal data by the website operator engomo GmbH, Marktstrasse 52. 72458 Albstadt, according to the General Data Protection Regulation in the European Union (GDPR).

We take the subject of data protection very seriously and treat your personal information securely and confidentially, in accordance with the legal requirements. (Due to new technologies and continuous enhancement of this web site, this privacy statement may be subject to change. This it is recommended to reread the privacy statement on a regular basis.)

(Definitions of the terms used (e. g. “personal data” or “processing”) can be found in Chapter 4, GDPR.)

 

Access data

Being the operator of this website and based on our legitimate interest (see Chapter 6, Section 1 lit. f GDPR), we collect data about accesses to the website and save them as server log files on the web server.

The following data is stored in this way:

  • Site visited
  • Time of the access
  • Amount of data sent in bytes
  • Source/link from which you accessed the site
  • Browser used
  • Operating system used
  • IP address used

The data is exclusively collected for the purpose of statistical analysis and to improve the web site. However, we reserve the right to perform ex post reviews of the server log files in the event of concrete indications of illegal use.

 

Collection and processing of personal data

Personal data are information about your identity, which include for example your name, address, phone number, e-mail address. When you visit our website, our web servers save temporary access data: the IP address of your internet access, the pages visited by you on engomo.com as well as date and time of the visit. This collection is performed anonymously without personal identification of the user. In addition, personal data are stored only if provided voluntarily by you in the context of a request, a registration or the creation of an account.
When a service is requested (e. g. web demo), as a rule, we only collect the data necessary to perform the service. Any additional data requested is optional information. Personal data is processed exclusively in the context of the fulfillment of the requested service and to safeguard justified interests of engomo.

 

Use of personal data

The personal data provided by you are in general used to fulfill your requests, process your orders, or provide you access to specific information or offers. The personal data provided by you online will only be collected, processed, and used for the purposes disclosed to you.
The personal data provided by you will not be made available for lease or sale to any third party without your prior explicit consent. The collection of personal data and its transmission to state institutions and authorities entitled to receive information will only take place within the framework of the relevant laws or if we are obliged to do so by a court decision. Our employees are obligated by us to maintain confidentiality and to comply with the provisions of the Federal Data Protection Act of the Republic of Germany.

 

Use of contact information

If you get in contact with us as the website owner via the contact options offered, your details will be stored so that we can use them to process and respond to your inquiry.

 

Live chat

This website uses Userlike, a live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany.
You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected:

  • Date and time of the chat

Depending on the course of the conversation with our employees, further personal data may be provided by you in the chat. The nature of this information depends heavily on your request or the problem you are describing.

All our employees have been trained in data protection and in the handling of customer data. All our employees are obliged to maintain confidentiality and have accordingly signed an addendum to their employment contracts which obliges them to maintain confidentiality and observe data protection.

By accessing the engomo web page, the chat widget is loaded as a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code executed on your computer that enables the chat.

In addition, engomo stores the history of live chats. The purpose of this is to save our customers from having to go through a long history of requests, and for us to constantly monitor the quality of our live chat service. Processing is permitted pursuant to Art. 6 § 1 Section f, GDPR. If you do not wish your live chat history to be stored, please do not hesitate to contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted by us immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permitted under Art. 6 § 1 Section f, GDPR. The legal basis for the processing of the data provided in the chat is also Art. 6 § 1 Sections b and f, GDPR.

Further information can be found in the Data processing terms of Userlike UG (haftungsbeschränkt).

 

Newsletters

We send newsletters only with prior consent of the recipients or based on a legal permission. As far as in the context of a newsletter subscription its contents are concretely defined, they are the relevant basis for the users’ permissions. Other than this, our newsletters contain information about our products and services and about us.

You can subscribe to our newsletters in the context of another request to us, either a web demo request, a callback request or a general request. In this context we require you to provide your name and e-mail address.

Double-Opt-In: The newsletter subscription is principally performed via double opt-in. This means that after submitting your subscription, you receive an e-mail in which you are asked to confirm your subscription. This confirmation is necessary to prevent any third party to subscribe with another person’s e-mail address. All subscriptions are logged in order to ensure and prove that the subscription process is in accordance with legal requirements. This includes the storing of the time of subscription and confirmation as well as the IP address. In addition, changes made to your subscription data are logged.

Deletion and limitation of processing: we are entitled to store unsubscribed e-mail addresses for up to three years based on our legitimate interests bevor deleting them in order to be able to prove a formerly given consent. The processing of this data is limited to the purpose of defense against possible claims. An individual request for deletion is possible at all times, provided that the former existence of a consent is confirmed in this context. In the case of obligations to continuously observe objections, we reserve the right to save the e-mail address, exclusively for this purpose, in a blacklist (“blocking list”).

The subscription process is documented based on our legitimate interests for the purpose of proof of its proper execution. As far as a service provider is engaged by us with sending e-mails, this is done based on our legitimate interests in an efficient and secure mailing system.

Notices about legal bases: The newsletters are sent based on a consent by the recipients or, in case a consent is not required, based on our legitimate interests in direct marketing as war as this is legally permitted, e.g. in the case of marketing to existing customers. As far as a third-party service provider is engaged with sending e-mails by us, this is performed based on our legitimate interests. The subscription process is recorded based on our legitimate interests in order to be able to prove it was performed in compliance with the law.

Content: information about us, our products and services, our offers.

Data processed: basic data (e.g. name, address), contact data (e.g. e-mail, phone number), meta/communication data (e.g. information about devices used, IP addresses), usage data (e.g. web sites visited, interests regarding content, times of and duration of visits).

Persons affected: communication partners

Purposes of processing: direct marketing (e.g. by e-mail or mail)

Legal bases: Consent (Art. 6 Section 1 S. 1 lit. a. GDPR), legitimate interests (Art. 6 Section 1 S. 1 lit. f. GDPR).

Option to appeal (opt-out): You can unsubscribe from our newsletter at any time, i.e. withdraw your consent and object to further reception of newsletters. A link to unsubscribe is provided at the bottom of each newsletter, or you can choose to use the contact details listed below to unsubscribe.

Service providers engaged: E-Mail-Marketing-Platform; Service Provider: "Mailchimp" - Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA; Website: https://mailchimp.com; Privacy protection note: https://mailchimp.com/legal/privacy/; Standard addendum as basis for the processing of data in the United States of America: https://mailchimp.com/legal/data-processing-addendum/; specific security measures: https://mailchimp.com/help/Mailchimp-european-data-transfers/.

 

Use of cookies

Cookies are small text files which are stored on the user’s computer or mobile device when visiting a website. To provide an optimal usage of our website, if necessary, we store cookies on your PC or mobile device. These cookies do not contain personal data. Common web browsers offer the settings option to disable cookies. Note: It is not guaranteed that you will be able to access all the features of this website without restrictions if you disable cookies in your browser settings.

 

Links to other websites

Our website contains links to other websites. The respective websites' owners are solely responsible for the data policy and content in these linked websites.

 

Data collection and processing when using the engomo basic app as available in the app stores

In the context of the use of the engomo basic app as available in the app stores, personal or confidential data may be processed.

Thisdata is collected by the app, used, and transmitted as follows:

  • Identity / account information: to uniquely identify the mobile device which accesses the basic app, your account name will be collected (Google Play, Apple App Store, Microsoft App Store). This name is stored on our server inaccessibly to third parties, is not used for any other actions and is not passed on to third parties.
  • Contacts: The access to the contacts stored on the device is necessary at the request of the user if they are to be synchronized with the engomo basic app. In case of a synchronization the contacts will be stored on the engomo server, they will not be accessible for third parties, will not be used for any further actions and will not be passed on to third parties.
  • Location data: The basic app uses the device's location data to provide perimeter-based search results. The location data is neither stored in the app nor on the engomo server and is not passed on to third parties.
  • Access to the device’s photos, media, data files, USB memory and camera: For the usage of the data uploading and camera function provided by the engomo basic app, the access to the relevant data file or the device’s camera feature is necessary. Please note that any data files and images uploaded to the basic app are visible to other users of the basic app
  • Network connection and access: The engomo basic app requires an active internet connection for its operation and therefore accesses the device's internet connection.

To operate an individually configurated engomo app, it is necessary to beforehand install the engomo basic app on the devices of the users. engomo points out that individually configured apps may collect and process personal and confidential data in a way that differs from the processing of data by the basic app disclosed above - depending on how the app is individually set up. engomo is not responsible for the way confidential and personal data collected using engomo functionalities is processed in apps configured individually or by third parties.
In this case third parties must inform users separately and obtain a declaration of consent if necessary.

 

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google“). Google Analytics uses so-called “Cookies”, small text files which are stored on your computer or mobile device and enable the analysis of your use of the website. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there.

If IP anonymization is activated on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the owner of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website owner. The within the framework of Google Analytics transmitted IP address from your Browser will not be amalgamated with other data of Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookies and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link. Here you find the up-to-date link: https://tools.google.com/dlpage/gaoptout?hl=en
Alternatively, you can prevent Google Analytics from collecting data about you within this website by clicking on this link (deactivate Google Analytics). By clicking on the above link, you download an "opt-out cookie". Your browser must therefore generally allow the storage of cookies for this purpose. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.
Here you find further information concerning the use of data by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=en

 

Vimeo

To embed videos our website uses the platform Vimeo provided by Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA.
When you access a page with embedded videos, your IP address is transmitted to Vimeo and cookies are installed on your computer. If you are logged in to Vimeo, this information is also assigned to your user account (you can prevent this by logging out of Vimeo).
We have no information about and no influence on the then possible collection and use of your data by Vimeo
You will find further information in the privacy statement of Vimeo by clicking on the following link: https://vimeo.com/privacy. According to its own information, Vimeo also guarantees an appropriate level of data protection by complying with the requirements of the Privacy Shield (Privacy Shield entry). In addition, we refer to our general presentation in this privacy policy for the general handling and deactivation of cookies.

 

Calendly

To arrange appointments via our website, we use the Calendly platform of the provider Calendly LLC, 271 17th St NW, Atlanta, GA 30363, USA and integrate these services into our website. The provider's privacy policy can be found at https://calendly.com/de/pages/privacy. We would like to point out that Calendly processes appointment information (metadata such as date and time), your name, your e-mail address, and your telephone number in order to provide the service.

 

Rights of the data subject

As a user, you have the right to request free information about what personal data has been stored about you. You also have the right to rectification of incorrect data and to restriction of processing or erasure of your personal data. If applicable, you may also exercise your right to data portability. If you believe that your data has been processed unlawfully, you may lodge a complaint with the competent supervisory authority.

 

Right to deletion

Unless your request conflicts with a legal obligation to retain data (e.g. data retention), you have a right to have your data deleted. Data stored by us will be deleted if it is no longer required for its intended purpose and there are no legal retention periods. If deletion cannot be carried out because the data is required for legitimate legal purposes, data processing will be restricted. In this case, the data will be blocked and not processed for any other purposes.

 

Right to object

Users of this website may exercise their right to object to the processing of their personal data at any time. If you wish to correct, block, delete or obtain information about the personal data stored about you or have questions regarding the collection, processing or use of your personal data or wish to withdraw any given consent, please contact us at the following e-mail address: support@engomo.com