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Mobile Apps for Field Service

Smarter service. Greater efficiency. Give your service teams exactly what they need – right at their fingertips. A mobile service app combines everything in one place: job planning, order management, and real-time spare parts availability. For faster, more reliable service and seamless execution on site.

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Tablet view of an order overview app with integrated map function. On the left is a list of companies and order numbers with scheduled dates, on the right a map of Germany with color-coded locations around Munich.

BENEFITS

Low-Code for Service and Field Operations:

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Optimized scheduling of service jobs

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Smooth, on-site task handling

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Increased customer satisfaction

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Less admin work for follow-up and internal teams

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Accelerated service processes with real-time backend integration

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Complete documentation of service and spare parts – even offline

Success Story

Brantner Group

Follow the example of Brantner Group and benefit from smooth service processes by mapping your processes in a customized app.

BEST PRACTICE

Customer

Brantner Gruppe

Project

Customized, configurated app to streamline their customer service and technical support management

Result

Manual, paper-based workflows and disconnected systems are now a thing of the past: Brantner’s service operations were digitized using a flexible, scalable and seamlessly integrated solution – tailored precisely to the company’s needs.

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App examples for service and field operations

Tablet displaying engomo’s mobile field service app. The screen shows a list of upcoming service tasks including date, order number, description, and location. Below are two large buttons for accessing customer information and the product & spare parts catalog. The user interface is styled in green and optimized for field service usage.

Mobile App for Service Technicians

A mobile service management app gives technicians in the field everything they need right at their fingertips – customer details, job information, and even offline access if needed. Spare parts can be ordered directly within the app, making service visits smoother, faster, and more efficient.

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    Complete overview of all service orders for field technicians

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    Access to order details, customer data, and service history

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    Document access such as PDF manuals and service sheets

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    Real-time inventory data for spare parts

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    Trigger spare parts orders directly within the app

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     Offline functionality for use in the field without network coverage

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    Mobile App for Service Reports

    With a mobile app for service documentation, technicians can easily record key data on-site – including working hours, materials used, and travel time. The customer’s digital signature can be captured directly in the app. Thanks to real-time backend integration, all information is instantly available to the back office.

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    Capture all key details of the completed service on-site

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    Photo documentation included in the service record

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    Digital signatures from both technician and customer

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    Instant data transfer to the backend system

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    Seamless integration with invoicing workflows

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    Tablet displaying a service report within an engomo app. The screen shows recorded materials used, executed work steps, and form fields for describing the problem, root cause, analysis, and corrective actions. The interface is clearly structured and optimized for mobile field service operations.
    Tablet displaying a custom-built service app by engomo: The app shows a service order overview and related locations on an interactive map. Labels highlight key benefits such as one-click data integration, corporate design adaptation, 2-day onboarding, and agile customization – all enabled through low-code technology.

    References

    More than 450 satisfied customers

    Bild von Markus Münch von INGUN
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    Paperless production

    With engomo, we are realizing our ‘paperless production’ project - we couldn't imagine a more flexible platform for this.

    Markus Münch

    INGUN Prüfmittelbau GmbH

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    Simplicity that convinces

    We configure all our apps ourselves with engomo and our team is more than enthusiastic about the platform's ease of use.

    Michael Hasler

    Aproxera AG

    Bild von Frank Schick von RHEINTACHO
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    Slim. Safe. Efficient

    No matter in which area of the company - with engomo, every process can be made leaner, more secure and more efficient.

    Frank Schick

    RHEINTACHO Messtechnik GmbH

    Noah Wild von Wild Beauty GmbH
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    Everything in view

    With engomo, the local sales force can see immediately whether we have a product in stock and what delivery we are expecting from Paul Mitchell in the USA.

    Noah Wild

    Wild Beauty GmbH

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    Downloads

    Best Practice at Brantner group

    With the mobile app solution based on engomo, Brantner was able to elevate its mobile application for route planning and service documentation to a modern and flexible foundation

    Cover image of a case study showcasing mobile documentation in the waste disposal process at Brantner. Two smartphones in the foreground display the custom engomo app for RFID chip reading and mobile field data capture.
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    Best Practice at HERZOG Kälte-Klima Anlagenbau GmbH

    At HERZOG, the company opted for a mobile service management app that enables field staff to handle the entire order processing directly via their tablets.

    Cover image of a case study about mobile service management at HERZOG. The report describes how service and maintenance workflows are digitized using engomo. A technician performing machine maintenance is shown on the cover.
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    Use Case in Focus: Mobile Customer Service with engomo

    See how service teams benefit from mobile apps that give them instant access to all job data on-site – for faster service, less coordination effort, and happier customers.

    Cover image of a whitepaper on mobile service management using low-code by engomo. A tablet in the foreground shows a service app interface with upcoming tasks, customer data, and a spare parts catalog.
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